Delivery was never received..Still waiting on a refund..Separately.. the owner registered to be a sponsor for the MOE Fall Festival and then refused to pay (after company was already represented as a sponsor, receiving the advertisement associated)
Placed an online order for a delivery that never came. Even worse, when I called to ask why, the response I received was belligerent, sarcastic and rude to the point of hostile. Do not do business with these people.
Beautiful flowers for my mom's funeral. Thank you for next day delivery & compassionate service.
I would give zero stars if I could. The worst florist experience ever. Not only were the flowers not ready after I called days in advance, the arrangement was very small and not worth what I paid. I have called several times to request a refund or a remake with no answer. Not impressed. Will not recommend.
Wonderful service and beautiful flowers! Will keep getting my flowers from here!
I ordered a casket blanket of flowers for my mother in law. I was so pleasantly surprised at how well the flowers matched everything as my mother in law had chosen a pink casket in her pre-need plan. The flowers were stunning. They were fresh, colorful and full. I will definitely use Gardendale Floral again.
Ordered a standing spray for my uncle’s funeral. I’m very particular, and it makes it harder being out of state. Steve did a wonderful job creating what I wanted. He even took a photo for me after delivery.Thank you, Steve, for first class customer response and producing a wonderful arrangement.
I highly dislike ordering flowers for out of state funerals. You never know if what you ordered is nice even though you pay for it to be or did it even make it to the funeral home. Gardendale Floral Co. delivered the most beautiful Peace Lily I have ever seen. The recipient loved it. Thank you Gardendale Floral. I wish all florists had your quality and high standards.
Ordered a spray for my nephews funeral in Alabama. I’m in Arizona. They did a fabulous job and on short notice. Highly recommend!
I will never use this florist again. I ordered a dish garden for a funeral of a close family friend. I love dish gardens and that is my go-to when ordering for funerals so I am aware of what I should get for my money. I would say "at best" the dish garden I got maybe was worth $50. While it was pretty, it was so small I was totally embarrassed. A close friend said she was very disappointed in her purchase as well. I definitely do NOT recommend this company.
When you buy a product or flowers you expect them to last more than a day. I have this special bear I took in for a Christmas arrangement. Picked it up on Tuesday and today the flowers are wilted and the greener looking dry and brittle .I called this morning and the lady said bring it in and we will redo the arrangement.Ask my husband to stop by to pick it up. The florist tells him the flowers were frozen. Did I leave the bear in the car. No I didn’t the vase was bought into the houseTuesday sat it on my counter. Expecting something to last at least until Christmas. Dead greenery and wilted flowers.When you pay for an arrangement you expect quality. Your freezer may be set to a certain temperature, and my home is too.You did replace the flowers but never accused someone of trying get something free.. you should stand behind your arrangements.
My family and I had floral arrangements made for a family members funeral! He went over and beyond to give us everything we wanted, like personalizations. He was on time and gave great customer service! Thank y’all Gardendale Floral Co!
Very disappointed. Had a besutiful arrangement made for my niece's Memorial and overnight the hydrangeas turned brown. I sent pictures and called several times with no response.
Excellent service and product! We used Gardendale Floral Co for our wedding in September. Steve helped us choose flower species and colors appropriately.Steve was amazingly patient with our changes and additions to the order. Delivered on time and with care. Will be using this local floral shop again in the future.
My family and I ordered several flower arrangements for my grandfather’s funeral, and they were beautiful, he was on time and everything went perfect. I HIGHLY recommend them! Thank you Gardendale Floral Co.!!!
I spent $150 on flowers for my anniversary on 9/2. I know my anniversary is around Labor Day so I have used big brand flower delivery services in the past like 1800 flowers, but this year I wanted to do something local and was hoping for something special. According to their ordering website they would deliver on 9/2 and so I attempted to call and confirm but got no answer. With time running out I ordered on 8/28 (I work nights so it’s hard to coordinate with normal business hours) for delivery on 9/2. 9/2 came and went and so did Sunday and Monday. So on Monday I left a message with their machine since I assumed they were closed for Labor Day. On Tuesday I waited a few hours after they opened to see if I would get a call or any kind of notice that there had been a mistake on their part. I received nothing from them so I called around 10:30 AM and asked the employee who answered about my order. I explained I ordered for delivery on 9/2 and was told “oh we were closed that day”. Interesting considering everything online and through your delivery service said you were open but that’s fine if you were closed, I just do not understand why I was never given any notice that this order wouldn’t be delivered. I ordered it 5 days in advance giving the shop plenty of time to respond, not only that but when I did receive confirmation from the employee that they had messed up the only options I was given were to refund the order or continue with the delivery that day for full price. That is absolutely ridiculous customer service and the fact I wasn’t even offered a discount to still use their services after they messed up is beyond me. I do not recommend this company and I would not recommend using them in the future.
Great experiene with kind, friendly people who listened to what I needed and made it happen!!
Thank you so much for the beautiful attangemmet you made for my Aunt's funeral. They were perfect better than I could have hoped for.
On our way to an aunt's 80th birthday party and wanted to get her some flowers for the occasion. So glad I stopped here! Spent almost $40 on this beautiful arrangement and would have maybe only spent a few dollars less at Publix but from Publix i don't feel like the arrangement would have been as well put together and it wouldn't have come with the card and card stick. Will def be back for any future flower needs.
Love the selection! They have always been super helpful and kind. 5/5 Would recommend.
